Citizen Service Portal Kerala: Apply Certificate Online, E-Services, Certificate Download

Citizen Portal Kerala Application Status | Kerala Citizen Service Portal Apply Online | Check Online Services | Apply for Kerala Citizen Certificate | Download & Check status | Helpline Number | Statistics


A well-known website in Kerala called “Citizen Service Portal” provides users with a wide range of benefits, and it has recently accomplished an important development milestone. More than 10 million applications have been filed through the citizen portal run by the Keralan government. In Kerala, gram panchayats provide a total of 264 distinct services through the citizen portal. In this post, we will provide informations about the principles of the Kerala Citizen Service Portal, the benefits of using the site as well as the services that are provided there.


Citizen Service Portal Kerala

More than 13 lakh applications had been submitted using the portal as of 16th January 2023. A decision has been made to act on 2.67 million files. As much as 74% of the files in the gram panchayats, 80% of the files in corporations, and 70% of the files in municipalities have been discarded, according to the data when they are broken down individually. The general public can access all of the services connected to local organisations through the website. Additionally, it functions as the user interface for the Integrated Local Self-Governance Management System (ILGMS), which is used to deliver online services via gram panchayats. The website gives users access to 264 distinct services that are provided by gram panchayats. The majority of appeals have been sent from the districts of Malappuram, Palakkad, and Thrissur. The Wayanad district, which accounts for 84% of the total applications, has processed and accepted the most applications. Reaching the 10-lakh milestone on the citizen portal is one of Kerala’s most significant achievements in the field of e-governance. The general public should utilise the internet more frequently and do tasks from the convenience of their homes rather than standing in line at office. He said that over the following two months, all of the services offered by the corporations will also be accessible online. Kerala Patent Support Scheme


Citizen Portal Kerala Overview

Portal nameKerala Citizen Service Portal
Launch ByKerala State Govt.
objectiveProvide e-Services for citizens of the State
Application Modeonline


Citizen Service Portal Kerala Objective

The portal aims to provide citizens of the state with various benefits under a single platform. Citizens get ease in various problems they are facing and this portal solves various such problems. Kerala Ration Card


Kerala Citizen Service Portal Benefits

The benefits of the portal are listed below:

  • The general public has easy access to registrations such as birth, death, and marriage.
  • Anyone of any of the locations serviced by the site may sign up for the plan, regardless of whether they live in an urban or rural area.
  • Since they can easily do so through the site, citizens are no longer need to attend government offices in order to receive various credentials. Land ownership certificates, BPL certificates, general certificates, etc.
  • Citizens can browse government programmes here and submit applications.
  • The Portal also provides options for obtaining licencing for a range of commercial purposes.
  • Citizens may also make complaints for a variety of concerns, such as plumbing and construction problems.
  • The citizens of the state can use the portal for information about society in addition to tax information.
  • The applicant is able to track the advancement of the application and acquire details on the official who is in charge of it at any given time due to the system.
  • This site will ensure that the delivery of services is both transparent and free of corruption. Sanchaya Property Tax



Kerala Citizen Service Portal Eligibility

In order to register under the portal, a citizen must be a citizen of Kerala.


Kerala Citizen Service Portal Documents

  • Applicant must have Aadhaar Number
  • Mobile Number
  • Email ID


Citizen Service Portal Kerala Registration Process

Registering under the portal is simple:




  • On the Menu bar, you will have to click Register Option.


  • After clicking it, a pop up menu will appear. Here, accept the terms and then click Proceed button.


  • Then, you will be prompted to enter your name exactly as it appears on your Aadhar card.
  • Enter your Aadhaar number, email address, mobile number and the captcha code.
  • Afterwards, click create account.
  • Your account will be created.


Kerala Citizen Service Portal Login

Logging into the portal is simple:

  • Visit the official citizen portal of Kerala.
  • When you click the login button, a pop-up will appear.
  • A form will be shown.
  • Just enter your username and password and click the login button.


Citizen Service Porta Kerala Certificate/ Correction

  • Open the official website of the Citizen Service Portal of Kerala.
  • Click on E-services in the menu.
  • Choose Birth, Death, Pension, etc. You have the option of choosing a certificate and new registration. If you want to correct information on certificates choose Application for corrections there as well.
  • Whatever option you choose after that a popup will appear to enter login credentials and click on the login button.
  • Then, forms will appear and fill in the details asked.
  • Finally, click on the submit button.


Kerala Citizen Service Portal Payment

  • Open the official Citizen Service Portal of Kerala.
  • Choose Quick Payment in the menu
  • Then you can choose three options: File no., Demand No., Mobile Number.
  • Choose any option and provide the details of the option selected.
  • Then finally choose to search.
  • After searching you will be provided an option for payments to proceed and your payment will be done.


Citizen Portal Kerala Birth Certificate download

  • First, visit the official website.


  • Then, on the home page, click on Quick Certificate.
  • A new page will open. From here, click Birth Certificate option.


  • After that, fill all the details asked – district, office type, office name, date of birth, gender etc.
citizen portal kerala


  • Then, enter the captcha. And Click Search button.

The birth certificate will appear and download it.



Kerala Citizen Service portal Statistics


For Rural

Application receivedService DeliveredProcessing PendingService delivered (%)






For Urban

Application receivedService DeliveredProcessing PendingService delivered (%)





 Note: This number keeps increasing day by day. So this is not the final statistics.


Helpline details

Information Kerala Mission

Public Office Building, Public Office P.O.,

Thiruvananthapuram, Kerala – 695033


Contact Number: +91-471-27773160



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